Terms of service
These terms apply when a clinic uses Clinicly. By creating an account, you agree to them on behalf of your clinic.
The service
Clinicly provides online booking, patient records, a daily dashboard and, on paid plans, WhatsApp confirmations, reminders, follow-up lists, review requests and reports. Growth plans add services delivered by our team, such as managing a Google Business Profile, a clinic website and local ads.
Accounts
The person who signs up confirms they are authorised to act for the clinic. You are responsible for everyone you give a login to and for keeping passwords private. Tell us at [email protected] if you think an account has been misused.
The Free plan
The Free plan is free for as long as you use it, within its limits (currently one doctor and 50 bookings a month). We may change Free plan limits with at least 30 days' notice. When the monthly limit is reached, online booking pauses until the next month or until you upgrade.
Paid plans and billing
Paid plans are billed monthly in advance, in Indian rupees. Prices on clinicly.site exclude GST, which is added to invoices. Ad spend on Meta or Google is paid separately and is not part of our fee. We will give at least 30 days' notice before changing the price of your plan. Refunds and cancellation are covered in our Refunds and cancellation policy at clinicly.site/refunds.
Your clinic's responsibilities
- Only add patients and send messages where you have the patient's consent, and keep consent records your profession requires.
- Use WhatsApp messaging in line with WhatsApp's Business and Commerce policies. No spam or promotional messages to patients who have not agreed to them.
- Keep the information you enter accurate, and keep your own clinical records as the law requires.
Clinicly is not medical advice
Clinicly is administrative software. It does not provide diagnosis or treatment, and the clinic remains fully responsible for all clinical decisions and records.
Your data
Your clinic's data belongs to your clinic. We use it only to provide the service, as described in our Privacy policy. You can export your patient list at any time by asking us.
Availability
We work to keep Clinicly available at all times, but there may be short interruptions for maintenance or for reasons outside our control, such as outages at WhatsApp or our hosting providers. WhatsApp delivery depends on Meta and the patient's phone, so we cannot guarantee every message is delivered.
Growth services
Results from Google, websites and ads depend on many factors outside our control, including platform rules and competition. We do the agreed work each month, but we do not guarantee a particular ranking, number of reviews or number of patients.
Limits of liability
To the extent the law allows, Clinicly is not liable for indirect or consequential losses, such as lost income. Our total liability for any claim is limited to the fees your clinic paid us in the three months before the claim.
Suspension and closing
You can stop using Clinicly at any time. We may suspend an account that is used unlawfully, sends spam, or has unpaid invoices for more than 15 days after a reminder.
Governing law
These terms are governed by the laws of India. Courts in New Delhi have jurisdiction.
Contact
[email protected], +91-7678310831.